Welcome to SEGA Customer Service!

Stay updated with announcements and get answers from the knowledgebase. --- For SEGA of AMERICA Customer Services: https://help.sega.com/



John October 03, 2013 PC Support / Total War: ROME II

As with all large PC releases, the variety of hardware and general system specifications can cause a number of issues and we are urgently working to correct these problems.

As announced last month, Creative Assembly is planning to tweak the balancing, AI routines and other features now that we're getting real-time metric feedback from thousands of players.

The result is that we intend to update the game on a weekly basis in the immediate future.

In addition, we recommend visiting the following forum thread at the official Total War support forums for a continually updated compilation of possible solutions to a variety of issues:


Please head there to find out more or report your own problem directly to the CA team.

You can also click on the "submit a request" button at the top of the page and we will do our best to assist you with whatever issue you are experiencing.

John September 07, 2013 General Enquiries

If you have purchased a Digital Title through our SEGA STORE (http://uk.download-store.sega.com) and are experiencing issues with payment or receipt of your product code please contact our dedicated support team through the link below: 

http://uk.download-store.sega.com/faq_shop/ - To raise an email/ticket click on 'Ask a question'. 

Please be sure to reference your Order ID (if supplied) within the 'Your Question' section.


Overview | Recent