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GAME NOT LAUNCHING FROM STEAM

If your game is not launching from STEAM (and/or it is showing as ‘running’ through Windows Task Manager), please try the troubleshooting steps as referenced below.

Wait 5-10 minutes

If you are launching your game for the first-time; the game may require some time to configure itself in accordance with your system settings (this is normal).

Restart your computer & verify game files

Resource issues and/or corrupted system data could be preventing you from launching the game. Restart your computer and verify your game files as referenced below:

How to verify game files:

  1. From the Library section, right-click on the game and select Properties from the menu.
  2. Select the Local files tab and click the Verify integrity of game files... button.
  3. Steamwill verify the game's files

Update your Windows Operating System

Your operating system could be missing important modules/files required for the game to launch; please see instructions below on how to check for updates:

Windows 10

Start Menu > Settings > Update & Security settings > Windows Update > Check for updates

Windows 8.1

Point your mouse cursor to the lower right corner of your screen > Settings > Change PC settings > Update and Recovery > Check Now

Windows 7

Start Menu > Control Panel > System and Security > Windows Update (Check for updates).

Add STEAM/game to Firewall Exceptions
Your firewall could be, without user warning, blocking STEAM and/or your game from being able to launch; check your firewall settings and ensure that both STEAM and your game are exempt.

Turn off Steam Overlay i.e. friends list, web browser, & chat.
It may be the case that STEAM services are inadvertently stopping the game from launching; go to your library, open the properties of your Total War game. In the General tab disable Steam Overlay.

Remove mods

STEAM Workshop Mods could be stopping you from being able to launch your game; using the Mod Manager, deactivate and delete STEAM Workshop Mods from your game.

If you are still unable to launch your game; please refer to our advanced troubleshooting guide [GAME CRASHES WONT WORK WONT LAUNCH] or alternatively, submit a support request for further assistance.

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