Follow

GAME CRASHES/WON’T WORK/WON’T LAUNCH

(IMPORTANT) Before starting: 

1. Run an antivirus check to ensure your computer is virus free.

2. As this game is being updated via Steam, and as it cannot work without having Steam installed, it usually is installed in the Steam folder as this is the standard process.

3. Keep in mind that having NO BACKGROUND APPLICATION TURNED ON and no browser opened as well as your antivirus turned off will help ensuring that there are no files that could get corrupted when installing/downloading the game or parts of it (this happens sometimes). Therefore, while following the below steps, turn off your antivirus and ensure no other programs is running.Please keep in mind that while your antivirus is turned off your computer is no longer protected against viruses, and browsing the web without the antivirus could potentially harm your computer.

Note: After trying each solution, close the game before trying the following one.

What to try: (Ctrl+Click on links below or scroll down and expand relevant FAQ)

  1. Verify integrity of game files
  2. Update your graphics driver and sound driver
  3. Disable your antivirus and windows firewall
  4. Changing language solution
  5. Rename folder solution
  6. Verify no mods are installed
  7. Delete fx cache solution
  8. Run game as Administrator
  9. Advanced Troubleshooting Steps
  10. Check for any programs that might interfere with the game or Steam, and disable them - If you are told you have a Virtual Driver or a Q: Driver this usually means you should disable them. (see this link from Steam: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289)
  11. Please do not forget to turn your antivirus back once all solutions have been done and after trying the game to see if your issue has been resolved.

    If none of these solutions has helped, we will need more information about your system.
    Please submit a support request providing the following information:

a. Your DxDiag, in order to better understand what could eventually be conflicting with the latest patches and the computer used to play the game. For more information on how to provide the DxDiag, please click here to find a simple Walkthrough.

b. Is your computer a laptop or a desktop?

c. Your preference.script file. You can find this opening a windows explorer page and copy pasting in the top bar the following: %AppData%\Roaming\The Creative assembly\ [NAME OF TOTAL WAR GAME]

d. Your minidump file. If your game tries to load and crashes, this should create an mdmp file (mini dump crash file). You can find instructions on how to find it by clicking here.

Verify integrity of game files:

- In Steam, select and right click on your Total War game.

- Select Properties.

- Select the "Local Files" tab.

- Select "Verify Integrity Of game files"

- Once this process is finished click Ok/Done.

- Exit and fully close Steam.

- Launch Steam.

- If you are automatically logged in to your account, please log out of your account.

- Log into your Steam account.

- Launch the game.

Updating Your Graphics Drivers:

How to update my Graphics drivers:

  • You first need to know what graphics card you have. Please open your DxDiag.txt and look for the "Display Devices" section.
  • You will generally either find Nvidia, AMD or Intel.
  • If your Graphics card is Nvidia, please go on the following website:http://www.nvidia.com/Download/index.aspx

a) The easiest way is to select the "Option 2: Automatically find drivers for my NVIDIA products." by clicking on the button "Graphics Drivers" in grey on the right hand side.

b) Or if you feel more comfortable you can use the "Option 1: Manually find drivers for my NVIDIA products."

c)You can find all the needed information in your DxDiag.txt in the following sections:

- "Display Devices"

- "System information"

d) if you have any issues please submit a support request including your DxDiag for further assistance; Alternatively post your issue, including the information contained within the Display Devices & System Information Sections of your DXDIAG, on CA’s forum.

a) The easiest method is to use the "AMD Driver Auto Detect Tool”; alternatively, you can select your own drivers from the driver table;

d) To identify the model version/number of your graphics card, please read the top part of the following section of your DxDiag:

- "Display Devices"

a) The easiest method is to use the of option of ‘Automatically update your drivers’; alternatively, you can manually search for your own ‘Graphics Drivers’ from the ‘Select your product’ section;

b) To identify the model version/number of your graphics card, please read the top part of the following section of your DxDiag:

- "Display Devices"

If you are having issues with your graphics card please visit the graphics card self-diagnostic FAQ.

Disable your antivirus and your windows firewall:

- If your antivirus is running, disable it. Please keep in mind that while your antivirus is turned off your computer is no longer protected against viruses, and browsing the web without the antivirus could potentially harm your computer.

- The same must be done with your windows firewall.

- Launch the game.

Changing language solution:

- Launch Steam

- Go in your game library and find your Total War game

- Right click on the game title (on your left hand side of the Steam window)

- Select Properties

- Select the language tab

- Change your current language to any other language –French for example-

- Shut down steam and reopen it

- Follow the “Verify Integrity of game files” again

- Go back to the language setting of your Total War game as explained above

- Change the language back to English

- Launch the game.

Rename folder solution:

- Open a windows explorer page and copy paste in the top bare the following:

%AppData%\Roaming\The Creative assembly

- Rename the folder of your Total War game with any other name

- Launch the game

- If the issue isn’t solved this way please rename the folder back to its original name

Verify no mods are installed:

- Our How to verify you have no mods FAQ, should help you ensuring no mods are installed. Mods can sometimes generate conflicts with the game itself and cause crashes.

Delete fx cache solution:

- Open a windows explorer page and copy paste in the top bare the following:

%AppData%\Roaming\The Creative assembly\ [NAME OF TOTAL WAR GAME]

- Find the fx_cache file and delete everything in it.

- Launch the game.

Run the game as administrator:

To do so:

  • Right click on your steam desktop icon
  • Select properties
  • click on the compatibility tab
  • select in the privilege Level options "Run this program as an administrator"
  • Click on apply
  • Close the properties window and close steam completely
  • reopen steam and launch the game

Advanced Troubleshooting Steps:

- Open a windows explorer page and copy paste in the top bare the following:

%AppData%\Roaming\The Creative assembly\[NAME OF TOTAL WAR GAME]

- If you have any saved games and/or replays that you don’t want to lose, copy/paste them in another folder out of the game folders before going on.

- Follow the Delete Preferences & Cached Data first (see below)

- Follow the Clean Reinstall second if the previous step didn't solve your issue

Some behaviour including Freezing at Launcher or Title, crashing and other types of graphical artifacing may be solved by eliminating some basic Appdata files, and the Steam files that may be telling  that everything is fine when it isn't! (Keep in mind that you should have User Account Control OFF or you may run into some problems )

Delete Preferences & Cached Data

Try going to C:\Users\YOURUSERNAME\AppData\Roaming\The Creative Assembly\ [NAME OF TOTAL WAR GAME] and delete the following folders:

army_setups

battle_preferences

fx_cache

ui_cache Scripts

====================================================

CLEAN REINSTALL

====================================================

Step 1

Delete the Total War folder (If you can't find Appdata, they may be hidden and Ctrl+F and search should find them.

Alternatively you can go to control panel and globally make all files visible.)

Step 2 

Exit Steam, then go to C:\PROGRAM FILES (X86)\STEAM and delete the following: APPUPDATESTATS.BLOB CLIENTREGISTRY.BLOB

Step 3

Reboot, restart steam and let it rebuild its files (which it will).

Now right click on your game in the Steam Library list. Choose 'Properties', 'Local Files', 'Verify game files'

This may take a few moments.

See if you can play when complete.

If not proceed with the next step.

Step 4

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010

INSTALL DXSETUP.exe

Step 5

Reboot.

Then restart Steam (it will update) and now verify game files again for your Total War game.

Was this article helpful?
0 out of 25 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk