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Game crashes/won't work/launch: a list of solutions

(IMPORTANT) Before starting: 

1. Run an antivirus check to ensure your computer is virus free.

2. As this game is being updated via Steam, and as it cannot work without having Steam installed, it usually is installed in the Steam folder as this is the standard process.

3. Keep in mind that having NO BACKGROUND APPLICATION TURNED ON and no browser opened as well as your antivirus turned off will help ensuring that there are no files that could get corrupted when installing/downloading the game or parts of it (this happens sometimes). Therefore, while following the below steps, turn off your antivirus and ensure no other programs is running. Please keep in mind that while your antivirus is turned off your computer is no longer protected against viruses, and browsing the web without the antivirus could potentially harm your computer.

Note: After trying each solution, close the game before trying the following one.

What to try:

1. Update your graphics driver and sound driver

2. Disable your antivirus and windows firewall

3. Verify integrity of Game Cache

4. Changing language solution

5. Check lobotomy solution

6. Check for any programs that might interfere with the game or Steam, and disable them - If you are told you have a Virtual Driver or a Q: Driver this usually means you should disable them.

7. Please do not forget to turn your antivirus back on once all solutions have been done and after trying the game to see if your issue has been resolved.

8. Launcher issues only

If the above solutions have not helped to resolve your issue please submit a ticket to us that includes a DXDIAG so that we can investigate further.

 

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