If you have previously installed or registered your Empire: Total War keycode to a STEAM account make sure that upon reinstall you choose:
Log into an existing Steam account
Once selected, you will be prompted to sign-in with your existing STEAM account details that were previously used.
If you have forgotten or do not remember your existing STEAM account details click on:
Retrieve a lost account
Follow the on-screen instructions to retrieve your lost STEAM account.
If you still encounter keycode problems, contact STEAM Support for further assistance:
https://support.steampowered.com/
Please be advised that in order to submit a support query you may need to create a STEAM Support account:
https://support.steampowered.com/register.php?s=bd373c96310262e4f7a43626bda7e58e
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