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Creating a DXDIAG Report

To generate a DXDIAG report, please follow the steps below:

1. From the Windows desktop, press and hold the Windows Key (Microsoft Logo) and the R Key together at the same time to open the Run Window,

2. Type DXDIAG and click OK:

runwindow.png 

Note: Click No if you are asked to check whether your drivers have been digitally signed. 

3. From the DirectX Diagnostic Tool window, click on Save All Information...:

dxdiag.png

4. In the Save As window, designate where the file will be saved (Desktop or other easily accessible location) and then click Save.

5. Attach the saved file to a new or existing ticket for us to review.

 

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