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Technical Issues (PC)

A crash dump is the generic response for any type of crash – deleting the crash dump file will not help. There are a few troubleshooting techniques we suggest you undertake in order to get the game running.

If you have a Windows or Steam crash with an error message, if it relates to any of the following please click the relevant link for more info:

Warning: Failed to find a default database to use. Please make sure your installation is not corrupt.
Unable to find Essential Data
An error has occurred while installing Football Manager 2019 (missing app configuration)
Game Unavailable Message
Steam or Football Manager is already running
DEP or Data Execution Prevention error
Unable to Initalise Steam API 

If it's none of the above, please bear in mind the minimum specifications have increased in recent years for Football Manager, so even if you able to previously run a version of the game you may not be able to this version. Most systems will run the game without issue, but if your system is quite old or you're unsure, please contact our Support Team and attach your DXDIAG so we can access and see if you are able to run the game.

For all other crashes on launch, if you're running any custom graphics/logos/skins/editor file or any additions of any type, remove them for the time-being as a test and see if the game launches. If you find it does, then we'd suggest slowly adding the packs/folders back in slowly piece by piece to identify which specific one is causing the issue. If you find out do let us know so we can investigate to see why this is happening.

Then once you've removed them, do as follows:

Delete Cache and Preferences
Verify Game Files

If this doesn't help, generally a crash dump on game start is related to a system or conflicting error, so we suggest the following steps to be completed in the following stages. We suggest after each stage trying the game to check and see if the troubleshooting guide fixes the issue. 

Stage 3

Make sure your Graphics Card drivers and installed and fully up to date

Stage 4

Check any programs which are known to cause issues with FM and/or Steam

Stage 5

Make sure your Anti-Virus isn’t interfering with Steam or FM as this can cause problems when installing or launching the game

Stage 6

If you have completed all of the above without being able to resolve your issue, please contact our Support Team.

Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.

If you launch the game and find it’s stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work.

First of all, remove any Workshop files like custom graphics and logos you may have added in preparation of launching the game. This can occasionally interfere or slowdown the game when launching.

Once you’ve done this, we would suggest deleting your cache and preferences, then reverifying the game files via Steam. Details on how to do this below:

Delete Cache and Preferences
Verify Game Files

Once you’ve completed all those steps above in the order listed, please then try relaunching the game (still without any added Workshop or custom files) and see if it now processes past the loading screen. If it does load without issue now and you were trying to add custom files, please close your game down and re-add any custom files to see if the issue is now fully resolved. 

If you're still struggling do as follows:

First of all, right-click on your desktop and select 'New' -> 'Folder'

Create a folder and name it something to distinguish it (say SI backup)

Once you've done this go to your Sports Interactive folder found within 'documents' which by default is at the following location - C:\Users\[YOUR WINDOWS USERNAME]\Documents\Sports Interactive\Football Manager 2019

This should contain folders like 'games', 'crash dumps' etc. Please cut every folder from here and paste them into the folder you've created on your desktop.

Once you've done this and the Sports Interactive\Football Manager 2019 folder is now empty, launch the game. If it works, copy back the files from the desktop folder and hopefully it should now load without any issues.

If you have completed all of the above without being able to resolve your issue, please contact our support team for further assistance - https://support.sega.co.uk/hc/requests/new

Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.

If you’ve encountered a crash dump whilst continuing or the game processing whilst playing Football Manager 2019 please bear in mind a crash dump is the generic response for any type of crash – deleting the crash dump file will not help. Instead please try the following troubleshooting techniques in order to try and resolve the issue.

Delete Cache and Preferences
Verify Game Files

Once you’ve done this, re-launch the game and try again. 

If it still crashes at exactly the same point, please create a thread on the Football Manager 2019 Technical Issues/Crashes forum with the following information:

- The crash dump file (this file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2019\crash dumps 
- The save game file just before the issue occurs (this file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2019\games
- The in-game date when the crash occurred 
- Whether you’ve used the in-game or pre-game editor
- Whether you’re using any custom files of any sort with the game (so workshop downloads like databases, graphics, views etc)

Once we have the above information we will be able to look into your issue directly and determine what the cause is. The sooner we can determine the cause; the sooner we will be able to provide further assistance to resolve this issue for you.

If you encounter crashes happening seemingly at random or when entering a match whilst playing Football Manager 2019 please bear in mind a crash dump is the generic response for any type of crash – deleting the crash dump file will not help. Instead please try the following troubleshooting techniques in order to try and resolve the issue.

First of all, if you're running any custom graphics/logos/skins or any other add-ons, try removing them for the time-being and see if you encounter the same issue. If it no longer crashes after this, it may be an issue with a specific addition, so we'd recommend slowly adding them back in parts to see if there's one specific thing that causes it. If it still crashes without any additions, please move on to the next suggestion.

Delete Cache and Preferences
Verify Game Files

If this still hasn’t resolved the issue, the next steps to undertake are to make sure there's not an issue with your graphics card drivers, or if there's a conflicting issue with your Anti-virus.

For your graphics card we'd recommend uninstalling and reinstalling your drivers, especially if you've recently update them or completed a Windows Update. 

If this still doesn't resolve your issue, then please configure your anti-virus program as shown via the link below.

How to Configure your Anti-Virus to have no problems with FM

Once you’ve done this, re-launch the game and try again. 

If it still crashes at exactly the same point, please create a thread on the Football Manager 2019 Technical Issues/Crashes forum with the following information:

- Your DxDiag file
- The crash dump file (this file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2019\crash dumps 
- The save game file just before the issue occurs (this file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2019\games
- What exactly you were doing in game when it crashed, such as processing, during a match or going to a particular in-game screen (this may be a variety of things if the crash is completely random) 
- How many leagues you are running with what sized database. If within your save you go to 'FM' -> 'Add/Remove Leagues', let us know how many players are loaded.

Once we have the above information we will be able to look into your issue directly and determine what the cause is. The sooner we can determine the cause; the sooner we will be able to provide further assistance to resolve this issue for you.

If you receive an error message stating the game has run out of memory whilst the game is loading, it may mean you save file is corrupted please read.

If you receive an out of memory message at any point of the game, if you're running any custom graphics/logos/skins or any other add-ons, try removing them for the time-being and see if you encounter the same issue.

If it no longer crashes after this, it may be an issue with a specific addition, so we'd recommend slowly adding them back in parts to see if there's one specific thing that causes it. If it still crashes without any additions, please move on to the next suggestion.

Delete Cache and Preferences
Verify Game Files


If after doing all of the above, you’re still encountering issues, go to the following screen:

- FM -> Add/Remove Leagues
- See how many players are loading in your game
- If the total is over 50,000 players and you’re running on a 32-bit Operating System you are over the recommend amount and your game cannot support this many players.

If you’re still having issues you cannot resolve, please contact submit a support ticket.

If your system shut down or crashed mid-save then the file will be corrupted and cannot be fixed. Likewise if you game has been force closed for any reason there is a chance of save game corruption. 

Added for Football Manager 2019 is an auto-backup save. Within your save game folder there should be a file called ‘last save overwrite backup.fm’. This save will be a copy of the save game you last saved over. Please try this save first and see if it loads.

If it doesn’t, the only other way to get the save back is to try and use Windows ‘Restore Previous Versions’ function. This will not always be on by default so may only work for some users.

To use this functionality, first go into your 'Documents' folder. Within there should be a Sports Interactive Folder. Go into the Football Manager 2019 folder.

Go into 'games' and right click on your save which no longer loads. In the menu that opens is an option called 'Restore Previous Versions', click that and see if it works. It'll first scan for a previous version then potentially give you the option to 'Restore'.

If this option isn't available to you, it may be worth searching the Internet for a file restoration program, which would enable you to roll back to a previous version of the save game file. We don't have a specific program we can recommend but some users have been able to do this. 

To make sure you don't have an issue like this again, we'd very much recommend going into your in-game preferences when you load up FM and make sure your auto save is saving regularly, say weekly or fortnightly so you always have a recent back up in case of any problems. We would also suggest making sure your Anti-Virus Program is correctly configured for FM and Steam.

If you're having issues when saving the game, there are a few things we'd suggest trying to see if you can get this process to work successfully.

First of all, if within a save game try going to FM -> 'Save As'. When prompted to save, try saving to a different location than default (such as the desktop) and see if the game saves. If you can save there, then there is a problem with where your default Sports Interactive files are pointed and we'd suggest reading our FAQ on How to Change the Folder Location

If you're still having issues or the game crashes whilst saving, this can happen when during the saving process the GPU switches from Nvidia to Intel. During the switching phase the Nvidia GPU goes to sleep and fails to respond again when used. You can change your graphics card configuration to fix this as follows:

- Right Click on your desktop and select 'Nvidia Control Panel'
- Click 'Manage 3D settings'
- Select 'Program Settings' and via the dropdown box for 'Select a program to customise' select 'Football Manager 2019'
- Select 'Power Management Mode'
- If the default setting is 'Optimal Power', now select 'Prefer Maximum Performance'
- Select 'Apply'

This will hopefully fix your issue when saving. 

If nothing above works, please create a Support Ticket stating exactly what you've tried so far and a member of our team will try to help.

If you receive an XML error message upon launching the game, we would suggest deleting your Caches and Preferences folders as shown via the links below:

Deleting your Caches and Preferences Folders

Once you have completed these steps, launch the game.

If you're still having issues having done so, please uninstall and Reinstall the game. Any save games will be left untouched during this process.

The following programs can sometimes have issues when FM is running, so we would suggest disabling/uninstalling them to see if it fixes your problem:

- Raptr Desktop App (Sometimes referred to as 'AMD Gaming Evolved')
- MSI Afterburner
- Riva Statistics Tuner
- EVGA Precision
- Toshiba DisplayLink
- openhardwaremonitor
- playstv client
- xsplit
- D3DGear

Go to the following location - C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2019

On Windows 7 and Windows 8.1
- When you have the FM.exe right-clicking on the shortcut link and go to 'properties'. 
- Within that screen select the 'compatibility' tab and select compatibility mode by selecting the checkbox. 
- Select the system you’re running on (i.e. on Windows 7 select Windows 7). 

On Windows 10
- If you’re on Windows 10, right click on the FM shortcut link and select ‘Troubleshoot compatibility’

Try the game again. If you're still having issues, please create a Support Ticket for further assistance.

If you experience this message when attempting to start the game, configure the compatibility mode for Steam using these steps:

On Windows 7 and 8.1

- Close Steam
- Right click on Steam shortcut
- Click "Properties"
- Choose the "Compatibility" tab
- Uncheck the box "Run in Compatibility mode for"
- Click on "OK" and then start Steam using the same shortcut
- You can now try the game

On Windows 10

- Close Steam
- Right click on Steam shortcut
- Select ‘Troubleshoot compatibility’ 
- Following It attempting to Troubleshoot, select ‘Try recommended settings’
- You can now try the game

If you’ve encountered a message which states ‘An error has occurred while installing Football Manager 19 (missing app configuration)' when attempting to install Football Manager 2019, please shut down Steam and delete this file located at the following location:

C:\Program Files (x86)\Steam\appcache\appinfo.vdf

Once you’ve completed this, launch Steam and attempt to reinstall and run the game.

This is most likely due to the game encountering an incomplete install or update.

To combat this, please verify the integrity of your Football Manager game files. This can be done by following the instructions below:

Verify integrity of game files.

If you receive an error message stating that ‘Steam is already’ running, open up your Task Manager and check if a process of FM is already open. If there is, click on it and select [End Task] to close it. If there are multiple instances of Football Manager 2019 being open, please close them all. Once this is done, try re-launching the game.

If you still continue to have problems, please read the troubleshooting techniques below to resolve the issue.

First of all, please see this 'Steam is already running' topic for instructions - https://support.steampowered.com/kb_article.php?ref=8787-wyil-1543

Sometimes, if you launch the game too quickly after shutting it down, or get impatient after double-clicking the shortcut, you can get this when your system senses the game is running in two instances. If this is the case, do the following:

- Right-click on your Windows Taskbar (normally found at the bottom)
- Click on 'Task Manager'
- Go to the tab 'Processes'
- Sort alphabetically by clicking 'Image Name'
- Find fm.exe *32
- Click so it's selected, then click the 'End Process' button in the bottom-right hand corner
- Do this for any fm.exe *32 instance
- Once this is done, close the Taskbar and launch the game normally - be patient when it attempts to load.

- Go to ‘Start’ > ‘Control Panel’ > ‘System’ > ‘Advanced’ > ‘Performance’ > ‘Data Execution Prevention’.
- Select ‘Turn on DEP for all programs and services except those I select’.
- Select ‘Add’, navigate to C:\Program Files (x86)\Steam (or your default Steam directory), and add Steam.exe to the exception list.

Additionally, you will need to add the FM.exe using the same process as above

The FM.exe file can be located here by default - C:\Program Files(x86)\Steam\steamapps\common\Football Manager 2019.

If you receive a message from Steam which states 'Unable to initialise Steam API' when trying to launch the game, it is likely there is some kind of conflict.

We would very much suggest configuring or removing your anti-virus program. Please make sure to read the instructions before making any action so not to leave your system unprotected at any point.

In this circumstance, if the user receives a message which states 'An error occurred while updating Football Manager 2019 (content file locked)' or 'Disk Write Error' then we would suggest uninstalling and reinstalling Steam.

Details on how to do this here - https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

If you have a large number of other games installed via Steam, we'd suggesting backing up before completing the install. We'd suggest uninstalling Football Manager. Save games are kept safe during the uninstall process and can only ever be removed if they are done so manually via the user.

Details on how to backup Steam files can be found here - https://support.steampowered.com/kb_article.php?ref=8794-yphv-2033

This can sometimes occur when anti-virus programs block Steam or FM. To fix this, configure your anti-virus program so it no longer interferes with Steam and the game.

If upon doing above you now receive a message about a 'Content File Locked' read the following - https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/user-receives-content-file-locked-steam-error-message-or-disk-write-error-r682/

If you start the game and find you’re having issues being able to click buttons, please try the following troubleshooting techniques to resolve the problem:

Delete Cache and Preferences
Verify Game Files

If you’re still encountering issues, please raise a support ticket here - https://support.sega.co.uk/hc/requests/new. Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.

If you find your game either becomes stuck or crashes when attempting to Alt-Tab/Minimising to Desktop out of the game, please try reinstalling your graphics card drivers.

If this still doesn't resolve your issue, we'd recommend going into your in-game preferences and changing your display from 'Full Screen' to 'Windowed' mode.

If this still doesn't work, we'd suggest making sure Steam overlay is disabled. Details below:

Turning off Steam Overlay:

Go to Steam -> Settings. Click the In-Game tab. Make sure "Enable Steam Overlay while in-game" is un-checked.

If you find your game freezes indefinitely or is stuck on a black screen on launch, please do the following:

- Go to the following location: C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2019
- Right-Click on the FM.exe
-  Click 'Run as Administrator'

If that doesn't help, move onto the steps below:

If you're running a Nvidia graphics card, try turning off the GeForce Experience in-game overlay as shown here - http://nvidia.custhelp.com/app/answers/detail/a_id/4228/~/disabling-the-geforce-experience-share-in-game-overlay

If that still doesn't work, please continue to the steps below:

- Open Steam and access your Games Library
- Right-click on Football Manager 2019 -> Properties -> General -> Set Launch Options
- Type this in the box: --no_exclusive_fullscreen
- Click on OK, close the window and launch FM19 through Steam

This will enable the game to launch in maximum borderless windowed mode and you should no longer encounter the issue.

If you receive a message on game launch that ‘fm.exe contains a virus’, this is a false-positive by the anti-virus program and can be ignored. You may want to update your virus definition software which may help, but until the anti-virus software developers update their software you may encounter this message.

There is no virus contained within the FM.exe.

If you are unable to launch the game because of this message, go into your Anti-Virus program and add the FM.exe to your exceptions. If you are unsure how to do this, consult your anti-virus program’s website for detailed instructions.

If you find your save games are not appearing within Football Manager 2019 when attempting to load, but they are appearing in the default file location (C:\Users\>YOUR WINDOWS USERNAME>\Documents\Sports Interactive\Football Manager 2019\games) it means the .fm file path isn't being added correctly. If you rename the file and add .fm you should now be able to load the save.

In order to stop this happening in the future, you can either remove any controller which is plugged into your system, or disable controllers being used for FM. Details on how to disable can be found below:

- Launch Steam with the controller plugged in and switch to 'Big Picture Mode' (click the controller icon near the top right-hand corner of Steam).
- Once in big picture mode, go to Library and click on FM2019
- From the left panel, select 'Manage Game'
- Listed within the preferences will be 'Controller Options', so within here disable the controller
- Once this is done, confirm your changes and exit Big Picture Mode

If you find your mouse cursor isn't appearing when you are in game, please try the following:

First of all complete the following three steps below in the order listed.

Delete Cache and Preferences
Verify Game Files

If this does not resolve your issue, please try launching the game in Windowed mode, details on how to do this below:

- Open Steam and access your Games Library
- Right-click on Football Manager 2019 -> Properties -> General -> Set Launch Options
- Type this in the box: -small_screen -windowed
- Click on OK, close the window and launch FM19 through Steam

We’d also make sure your graphics card drivers are fully up to date.

If you find your mouse cursor moves randomly or independently, it will be related to an additional controller being plugged in.

In order to stop this issue occurring, you can either remove any controller which is plugged into your system, or disable controllers being used for FM. Details on how to disable can be found below:

- Launch Steam with the controller plugged in and switch to 'Big Picture Mode' (click the controller icon near the top right-hand corner of Steam).
- Once in big picture mode, go to Library and click on FM2019
- From the left panel, select 'Manage Game'
- Listed within the preferences will be 'Controller Options', so within here disable the controller
- Once this is done, confirm your changes and exit Big Picture Mode.

If your game appears to be running slowly, we suggest the following troubleshooting techniques listed below:

First remove any custom logos/graphics/skins etc to see if that resolves the issue. If it doesn't, try the following below in the order listed:

Delete Cache and Preferences
Verify Game Files
Make sure your Anti-Virus isn’t interfering with Steam or FM

If you have completed all of the above without being able to resolve your issue, please contact our Support Team.

Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.

- Make sure that Steam is connected and running Online, and not in Offline mode.

- Click on ‘Steam’ from the header and select ‘Settings’

 steam_cloud_1.jpg

From the ‘Cloud’ tab make sure ‘Enable SteamCloud synchronization for application which support it’ is ticked

Steam_cloud_2.jpg

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