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How to (PC)

To delete your Preferences Files please do the following:

First of all make sure the game is closed before you proceed.

For Windows Vista and Windows 7:

- Click ‘Start’

- Select ‘Computer’

- From the header, select ‘Organize’ dropdown

- Select ‘Folder and Search Options’

- Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected

- Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2017

- Delete the Preferences folder

For Windows 8 and Windows 10:

- Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’)

- On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2017

- Delete the Preferences folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. Upon deleting your preferences your in-game preference settings will be restored to default, so the folder will be regenerated when you launch the game. The next time you launch the game remember to change any preferences you wish to have changed (such as auto save regularity, sound level or game display mode).

In Football Manager 2017 there are two ways of deleting your cache files.

The first can be done in game by going to:

FM -> Preferences -> Interface

Under 'Skin' click the 'Clear Cache' button. When prompted select ‘Yes’. You will now need to restart Football Manager 2017 for these changes to take effect.

To delete your cache outside of the game, please follow the instructions as stated for your Operating System:

To delete your cache, first make sure the game is closed then please do the following:

For Windows Vista and Windows 7:

- Click ‘Start’

- Select ‘Computer’

- From the header, select ‘Organize’ dropdown

- Select ‘Folder and Search Options’

- Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2017

- Delete the ‘Cache’ folder

For Windows 8 and Windows 10:

- Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’)

- On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2017

- Delete the ‘Cache’ folder

When launching the game for the first time after completing this, you may notice the game takes a little extra time to load up (especially if you’re using custom files). This is where the game is re-caching the files in game and will only take place the first time you click on screens. From that point on, the game will be cached and should run at optimal speed.

To delete your cache folder, please do the following:

For Windows Vista and Windows 7:

- Click ‘Start’

- Select ‘Computer’

- From the header, select ‘Organize’ dropdown

- Select ‘Folder and Search Options’

- Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Editor 2017

- Delete the ‘Cache’ folder

For Windows 8 and Windows 10:

- Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’)

- On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Editor 2017

- Delete the ‘Cache’ folder

- For Vista/Window7:

- Go to your Start Menu in the bottom left hand corner

- On the bottom left there should be start search area.

- Type in dxdiag then press Enter.

- The Dxdiag window should open. You may be prompted to allow dxdiag to check online for digital signatures, for which please click ‘Yes’

- On the bottom portion of the dxdiag window there should be a button that says ‘Save All Information’ - Click this and save the file as a txt document.

- For Windows 8/Windows 10

- Go to your Start Menu in the bottom left hand corner

- Type Dxdiag and press Enter on your keyboard

- The Dxdiag window should open. You may be prompted to allow dxdiag to check online for digital signatures, for which please click ‘Yes’

- On the bottom portion of the dxdiag window there should be a button that says ‘Save All Information’

- Click this and save the file as a txt document.

Normally we will ask you to just open up the file and copy and paste the information from the text file directly onto the forum. There is no sensitive information contained within here, just information that can help us deduce whether there's a potential issue with your system which could be affecting your game.

From time to time, we will ask you to provide us with more information on a particular bug which we will ask you to upload to our public FTP site. We very much recommend using Filezilla to do this:

Download the Filezilla FTP Client from HERE (Filezilla is Free Opensource)

Filezilla FTP Instructions:

When you install it and open it up, at the top you'll see the following:

Host:

Username:

Password:

Enter the following:

Host: ftp.sigames.com

Username: ftp-public

Password: public

- It will then open up, your computer on the left-hand side, our FTP on the right.

- On the right go to the relevant folder (if you’re uploading a save game you would go to fm -> game-save).

- On the left find the file you wish to upload then simply when you've found it drag it across to the appropriate folder.

- Then it'll start to upload. Be warned, depending on your upload speed this may take a while.

Remember you cannot 'replace' a file on the FTP, so you'll have to name your file as someone original or rename if you’re reuploading a file. Do not use generic save game names such as ‘Untitled Game’ or ‘Arsenal’ where it can be helped.

Uploading Screenshots

Screenshots should be added to the ftp server in the fm/screenshots folder.

Save Games

Save Games should be added to the ftp server in the fm/game-save folder Especially with transfer and contract bugs we need a save before the deal goes through. Preferably you should run New File for Each Auto Save so you always have a backup and at worst rolling auto-save.

PKM

Match engine PKMs should be added to the ftp server in the fm/game-pkm folder

For match engine bugs we need pkm files, click Save at the end of a match and the file can be found in C:\Users\[Your Username]\Documents\Sports Interactive\Football Manager 2017\matches

Crash Dump Files Crash dump files should be added to the ftp server in the fm/game-crash folder. Bear in mind deleting these files will not help you with your issue. Often we can diagnose your issue by receiving these files.

They can be found in the following location: C:\Users\[Your Username]\Documents\Sports Interactive\Football Manager 2017\crash dumps

File naming conventions

Ideal Save/PKM name format: your-forum-name_bug-description

In your forum post please remember to include the name for the savegame/crash dump file or pkm when you've uploaded it else we won’t be able to look into your issue.

The Belarc file contains information about all the programs installed on your system. We can check this internally to make sure there’s no program which could potentially be conflicting with the game.

If requested when troubleshooting, please install Belarc (as shown here - http://www.belarc.com/free_download.html)

Once you have downloaded and installed it should automatically compile a report.

Once the report has been generated, within your web browser go to File -> 'Save As' and send the HTML file in an email to forums@sigames.com

Include your forum username, a URL link to your forum thread and a brief description of what your issue is in the email.

Start by uninstalling Football Manager 2017 through Steam:

- With Steam under your Library, Right

-click on Football Manager 2017 and select “Delete Local Content”

Next confirm the removal the Football Manager 2017 Preferences and Cache Folders

Windows Vista and Windows 7:

- Click "Start"

- Select “Computer”

- From the header, select “Organize” dropdown

- Select Folder and Search Options

- Within here, select the “View” tab and make sure Show Hidden Files and Folders is selected

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2017

- Delete the Cache and Preferences folder

Windows 8 and Windows 10:

- Click "File Explorer” from within the taskbar (or click ‘Desktop/Start’ then type in “File Explorer”

- On the header click “View” and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2017

- Delete the Cache and Preferences folder

*If for whatever reason you wish to remove all your Football Manager save data, do the following: Go into Documents/My Documents which can be found as below: C:\Users\[Your Windows Username]\Documents\ Sports Interactive\Football Manager 2017 Delete all the files contained within.

The majority of graphics card websites have 'auto-checkers' which can scan your system and find the correct card. They can be found here for the following makes:

AMD/ATI - http://support.amd.com/us/gpudownload/pages/index.aspx

Intel - http://downloadcenter.intel.com/

Nvidia - http://www.nvidia.com/download/index.aspx?lang=en-us

If you have the knowledge, we'd suggest using the manual download and install over the auto-checker, so if you know your exact graphics card make and the OS you are running, please enter in your details and find the latest drivers.

Bear in mind some laptops will have both Intel and an AMD or Nvidia driver, so remember to update them both when completing this process.

Once you’ve updated to the latest drivers and restarted your system you should be running the latest drivers available.

If you’re unsure about which card you have installed, please check your system manufacturers website.

Uninstall your Graphics card drivers as shown below:

For AMD/ATI Drivers – http://support.amd.com/en-us/kb-arti...csDrivers.aspx

For Intel Drivers – http://www.intel.com/support/graphics/sb/CS-034574.htm

For nVidia Drivers – http://www.nvidia.co.uk/object/IO_13955.html

Bear in mind some laptops will have both Intel and an AMD or Nvidia driver, so remember to remove them both before reinstalling. To Reinstall the graphics card drivers, the majority of graphics card websites have 'auto-checkers' which can scan your system and find the correct card. They can be found here for the following makes:

AMD/ATI - http://support.amd.com/us/gpudownload/pages/index.aspx

Intel - http://downloadcenter.intel.com/

Nvidia - http://www.nvidia.com/download/index.aspx?lang=en-us

If you have the knowledge, we'd suggest using the manual download and install over the auto-checker, so if you know your exact graphics card make and the OS you are running, please enter in your details and find the latest drivers.

Once you’ve updated to the latest drivers and restarted your system you should be running the latest drivers available.

For some laptops it may be worth checking on your manufacturers website for exact drivers for your laptop, especially if you have dual graphics cards (Intel and AMD or Nvidia).

To update your Sound Card drivers, please visit your system’s manufacturer’s website. Find the make and model of your sound card and go to the Drivers and Downloads section.

Once you find the relevant audio driver, download and install it. You may be prompted to restart your system during installation.

All your Football Manager game files can be found in the following location by default:

C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2017\

We very much suggest having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above.

You can change you auto-save settings via the in-game preferences at any point. Bear in mind auto save will save at the time period set by the user from the last time you saved. If you manually save at any point, the auto save clock restarts.

Occasionally due to updates or system configuration, anti-virus programs have been known to interfere with Steam and Football Manager.

Because of this, we recommend if you encounter issues, setting up your anti-virus to make sure it is not conflicting with the game. Please add Steam and Football Manager to your exceptions. How to do this will depend on your anti-virus, we very much suggest you searching online on the programs website for details on how to do this.

For clarification by default Steam and Football Manager will be installed in the following locations:

Steam – C:\Program Files\Steam

Football Manager - C:\Program Files\Steam\steamapps\common\Football Manager 2017

If you think it’s your anti-virus causing the problem and don’t know how to configure it to work, it may be worth you uninstalling the anti-virus program.

If you choose to do so, we recommend turning on Windows Firewall/Windows Defender. On OS’s earlier than Windows 8 or 8.1 we’d recommend installing Microsoft Security Essentials which is solid, free and doesn't conflict with Steam or FM. If you run Windows 8.1 or 10 you will already have Windows Defender installed, we would not suggest installing another anti-virus as well as this can sometimes cause conflicting issues.

Once you have setup your anti-virus as above (either with exceptions or uninstalled), we’d suggest uninstalling and reinstalling Football Manager. Details on how to uninstall the game can be found HERE.

If you are running the game on a laptop, we suggest running your laptop via the mains so it isn't defaulted into a power saving mode.

- Go to your ‘Control Panel’

- Select 'Power Options'

- Select 'Maximum performance' or 'High performance’ (If neither of these options are available click ‘Show additional plans’ to find this option)

Nvidia Graphic Cards

If your laptop has an Nvidia card, it will most likely also have a secondary Intel card which normally runs in power saving mode. Occasionally the game can incorrectly default to this mode, so please follow the steps below to check and confirm that it’s running your dedicated graphics card.

- Right-click on your desktop and there should be a Nvidia Control Panel.

- Under ‘3D settings’ and ‘program settings’ add ‘fm.exe’ (this can be found found in C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2017 or where you have installed Steam and FM)

- We suggest running with the more powerful Nvidia card over the integrated Intel card

- If you are having issues with this card and the game doesn’t launch or have issues, as a test it’d be worth choosing the "Integrated graphics" as main graphic processor to see if the same issues occur

AMD/ATI Graphics Cards

For AMD/ATI cards, because there is a large variation in versions of the AMD/ATI Radeon Catalyst Control Center for adjusting the settings for these cards bear in mind the process may not be exactly as listed below. Saying that, by following the instructions you should be able to find similar options to those described here:

- For AMD/ATI Radeon cards, go to Graphics > PowerPlay - Set Plugged In and Battery to Maximum Performance.

- Click Apply.

- If the option is available to your graphics card, go to Graphics > 3D and move the slider across to Performance so it is set for Optimal Performance. - Click Apply.

- If your Catalyst Control Center has the Switchable Graphics tab go there and browse to locate fm.exe and set it for High Performance. Click Apply.

- Do the same for Steam this can be found found in C:\Program Files\(x86)\Steam\steamapps\common\Football Manager 2017 or where you have installed Steam and FM)

If you have any further issues, please contact help@sega.co.uk

Then make sure you have the latest Net Framework and version of DirectX installed. To do this, first download and install this net framework update from here - http://go.microsoft.com/?linkid=9831986

Then download this to make sure your DirectX is up to date (even if you've recently done this, please try again). It is an offline installer so first up download.

- First download the from this link - http://www.microsoft.com/en-us/download/details.aspx?id=8109

- Once the file has finished downloading, double click the exe to begin installation

- When you click it, it will ask you for a folder location to extract to - Create a folder on your desktop and name it something you’ll recognise (say DirectX Install).

- Once the file has finished unzipping to your selected folder, open the folder

- Double-click DXSETUP to begin the process of updating your DirectX

- Once this process is complete, your DirectX will be updated

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