Follow

How to (Mac)

If you get the error message "The application Football Manager has quit unexpectedly" we may ask you to post the full crash report in an attempt of diagnosing the problem further. Please follow the steps below to do so.

- On the dialog that says FM quit unexpectedly there will be a button that says either ‘Report…’ or ‘Show Details’ (it depends on which version of OS X you are running). Click this button.

- This should show the full crash information (a lot of text).

- Select all this text by clicking the mouse and dragging it to select all the text all the way to the bottom of the edit box in the dialog, or clicking the mouse once and using the keyboard to press Cmd+A (Command/Apple key and 'A') to select all the text.

- Copy this to the clipboard by using the keyboard to press Cmd+C (Command/Apple key and 'C').

- Go to your web browser and to the Mac Crashes/Technical Issues forum

- Create a new thread explaining your issue, or reply to your thread where you were asked to post the crash report.

- Within the thread in the area you wish to post the report, type in the following in the new reply: [ code ] (with no spaces between the [ and the code)

- Now use the keyboard to press the keys Cmd+V (Command/Apple key and 'V') (or, alternatively, click the Edit item in the menubar followed by Paste).

- Then type the following on a new line (after the crash report information that was just pasted into the reply) in your reply: [ /code ] (again with no spaces between the [ and the code)

- Finally, post your reply by clicking the 'post' button in your web browser.

- The crash information details have now been posted in a reply to the thread.

On occasion you may be asked to upload detailed system information of your Mac to our FTP so we can investigate further and see if we can find the reason for a problem. Please follow the instructions below.

Mac OS X (all versions)

- Go to ‘Finder’

- Go to ‘Applications’, then unto ‘Utilities’

- Launch ‘System Information’ - From the ‘File’ menu, click ‘Save…’

- In ‘Save As’ type file name or leave to default as your system’s name

- Choose a location to save the file to, it will default to your ‘Documents’

- Click ‘Save’ and let it save the information

- Once the file is saved, you have your system information file

Mac OS X (all versions)

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Preferences’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. Upon deleting your preferences the in-game preference settings will be restored to default, so the folder will be regenerated when you launch the game.

The next time you launch the game remember to change any preferences you wish to have changed (such as auto save regularity, sound level or game display mode).

Mac OS X (all versions)

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Cache’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. The folder will be regenerated back to default when you next launch the game.

Mac OS X (all versions)

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Editor 2016’ folder

- Within here, delete the ‘Cache’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. The folder will be regenerated back to default when you next launch the game.

From time to time, we will ask you to provide us with more information on a particular bug which we will ask you to upload to our public FTP site. We very much recommend using Filezilla to do this:

Download the Filezilla FTP Client from HERE (Filezilla is Free Opensource)

Filezilla FTP Instructions:

When you install it and open it up, at the top you'll see the following:

Host:

Username:

Password:

Enter the following:

Host: ftp.sigames.com

Username: ftp-public

Password: public

- It will then open up, your computer on the left-hand side, our FTP on the right.

- On the right go to the relevant folder (if you’re uploading a save game you would go to fm -> game-save).

- On the left find the file you wish to upload then simply when you've found it drag it across to the appropriate folder.

- Then it'll start to upload. Be warned, depending on your upload speed this may take a while.

Remember you cannot 'replace' a file on the FTP, so you'll have to name your file as someone original or rename if you’re reuploading a file. Do not use generic save game names such as ‘Untitled Game’ or ‘Arsenal’ where it can be helped.

Uploading Screenshots

Screenshots should be added to the ftp server in the fm/screenshots folder.

Save Games

Save Games should be added to the ftp server in the fm/game-save folder Especially with transfer and contract bugs we need a save before the deal goes through. Preferably you should run New File for Each Auto Save so you always have a backup and at worst rolling auto-save.

PKM

Match engine PKMs should be added to the ftp server in the fm/game-pkm folder

For match engine bugs we need pkm files, click Save at the end of a match and the file can be found in /Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2016

File naming conventions

Ideal Save/PKM name format: your-forum-name_bug-description

In your forum post please remember to include the name for the savegame or pkm when you've uploaded it else we won’t be able to look into your issue.

Start by uninstalling Football Manager 2016 through Steam:

- With Steam under your Library, Right-click on Football Manager 2016 and select “Delete Local Content”

Next confirm the removal the Football Manager 2016 Preferences and Cache Folders

Mac OS X (all versions) - Preferences

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Preferences’ folder

Mac OS X (all versions) - Cache

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Cache’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated

*If for whatever reason you wish to remove all your Football Manager save data, do the following:

Go into your Sports Interactive documents folder which can be found as below:

/Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2016

Delete all files

All your Football Manager game files can be found in the following location by default:

/Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2016/games W

e very much suggest having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above.

You can change you auto-save settings via the in-game preferences at any point. Bear in mind auto save will save at the time period set by the user from the last time you saved. If you manually save at any point, the auto save clock restarts.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk