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Game crashes/won't work/launch: a list of solutions

(IMPORTANT) Before starting: 

1. Run an antivirus check to ensure your computer is virus free.

2. As this game is being updated via Steam, and as it cannot work without having Steam installed, it usually is installed in the Steam folder as this is the standard process.

3. Keep in mind that having NO BACKGROUND APPLICATION TURNED ON and no browser opened as well as your antivirus turned off will help ensuring that there are no files that could get corrupted when installing/downloading the game or parts of it (this happens sometimes). Therefore, while following the below steps, turn off your antivirus and ensure no other programs is running.
 Please keep in mind that while your antivirus is turned off your computer is no longer protected against viruses, and browsing the web without the antivirus could potentially harm your computer.

Note: After trying each solution, close the game before trying the following one.

What to try:

1. Update your graphics driver and sound driver
2. Disable your antivirus and windows firewall
3. Verify integrity of Game Cache
4. Changing language solution
5. Rename folder solution
6. Verify no mods are installed
7. Delete fx cache solution
8. Lobotomy solution
9. Check for any programs that might interfere with the game or Steam, and disable them - If you are told you have a Virtual Driver or a Q: Driver this usually means you should disable them. (see this link from Steam: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289)
10. Please do not forget to turn your antivirus back once all solutions have been done and after trying the game to see if your issue has been resolved.
11. (For Launcher issues only) If none of these work please check out FAQ “Issues Launching the game.


If none of these solutions has helped, we will need more information about your system. 
Please create a thread in this section of the forum providing the following information:

a. Your DxDiag, in order to better understand what could eventually be conflicting with the latest patches and the computer used to play the game. For more information on how to provide the DxDiag, please click here to find a simple Walkthrough. 

b. Is your computer a laptop or a desktop?

c. Your preference.script file. You can find this opening a windows explorer page and copy pasting in the top bar the following: %AppData%\Roaming\The Creative assembly\Rome2\scripts
d. Your minidump file. If your game tries to load and crashes, this should create an mdmp file (mini dump crash file). You can find instructions on how to find it by clicking here.

  1. Please see the Graphic Drivers update FAQ

  1. Disable your antivirus and your windows firewall:
    - If your antivirus is running, disable it. Please keep in mind that while your antivirus is turned off your computer is no longer protected against viruses, and browsing the web without the antivirus could potentially harm your computer.
    - The same must be done with your windows firewall.
    - Launch the game.

  1. Verify integrity of Game Cache:
    - In Steam, select and right click on Total War: Rome 2.
    - Select Properties.
    - Select the "Local Files" tab.
    - Select "Verify Integrity Of Game Cache"
    - Once this process is finished click Ok/Done.
    - Exit and fully close Steam.
    - Launch Steam.
    - If you are automatically logged in to your account, please log out of your account.
    - Log into your Steam account.
    - Launch the game.

  1. Changing language solution:
    - Launch Steam
    - Go in your game library and find Rome2
    - Right click on Total War: Rome 2 in the game list (on your left hand side of the Steam window)
    - Select Properties
    - Select the language tab
    - Change your current language to any other language –French for example-
    - Shut down steam and reopen it
    - Follow the “Verify Integrity Of Game Cache” again
    - Go back to the language setting of Attila as explained above
    - Change the language back to English
    - Launch the game.

  1. Rename folder solution:
    - Open a windows explorer page and copy paste in the top bare the following:
    %AppData%\Roaming\The Creative assembly
    - Rename the Attila folder with any other name
    - Launch the game
    - If the issue isn’t solved this way please rename the folder back to Rome2

  1. Verify no mods are installed:
    - Our How to verify you have no mods FAQ, should help you ensuring no mods are installed. Mods can sometimes generate conflicts with the game itself and cause crashes.

  1. Delete fx cache solution:
    - Open a windows explorer page and copy paste in the top bare the following:
    %AppData%\Roaming\The Creative assembly\Rome2
    - Find the fx_cache file and delete everything in it.
    - Launch the game.

  1. Lobotomy solution:
    - Open a windows explorer page and copy paste in the top bare the following:
    %AppData%\Roaming\The Creative assembly\Attila
    - If you have any saved games you don’t want to lose, copy/paste them in another folder out of the game folders before going on.
    - Go on the FAQ page of the lobotomy solution
    - Follow the light lobotomy
    - If this doesn’t help you, please follow the Full lobotomy

My game crashed to desktop (CTD)

If you are having a CTD issue please attach a copy of your .mdmp file to your report. (Please DO NOT RENAME THIS FILE)

To do so:

• The file we need is located by default here on your PC:

- C:\Program Files (x86)\Steam\steamapps\common\Total War Rome II
- It is a .mdmp file.[/SIZE]
• You should have one of those each time a crash happens. (Please send the newest one.)
• You will need to put them as .zip files to upload them on the forums

(NB. Crash Dump File - usually called "rome2_[Build.Number]_crash_[date][random]")

 

 

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