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Mac Specific Issues

Users may experience this on a Mac if their computer name or user account where Football Manager and Steam is installed using illegal characters/symbols such as "/", "!"or in certain Foreign Language OS Installations, such as Greek.

You can fix the issue by doing the following:

- Change Computer Name to not use symbols or illegal characters
- Change User Account Name to not use symbols or illegal characters
- Install the Operating System in English

To check the Computer Name and to change it if necessary:

- Go to the Apple Logo on the menubar at the top of your screen and open System Preferences
- Go to Sharing
- Change Computer Name text box if it is using illegal characters.

To check the user name and change it if necessary:

- Go to the Apple Logo on the menubar at the top of your screen and open System Preferences
- Go to Users & Groups
- Check the Current Users list on the left hand side, and check they are not using illegal characters or symbols.
- If they are, "Click the Lock to make changes", and enter the password when prompted.
- Select the user account.
- Edit the "Full Name" to not use illegal characters or symbols.

Please refer to the following article from Steam’s Knowledgebase and follow thoroughly all the steps mentioned:

If the issue persists afterwards, then we will need some information on your computer.

First you should make sure that all Apple updates have been downloaded and installed through the "Software Updates..." option.

In addition please supply us with your system information by following the instructions below:

- Select "About This Mac..." from the Apple menu in the upper left corner of the screen.
- Click the "More Info..." button within the About This Mac window.
- Select "Save as..." from the File menu within the System Profiler application.
- Change file format type to rich text format and save the report.

Then post your issue within the Technical/Crashes Forum within the Bugs Forum explaining your issue here - http://community.sigames.com/forumdisplay.php/343-Mac-Specific-Issues

Please follow these instructions if you are on a Mac and you get a popup stating "Steam needs to be online to update", even though you are already connected to the internet.

On occasion we will ask you to manually delete your FM caches or preferences. Please follow the instructions below to do so:

Mac OS X (all versions)

  • Open Finder.
  • Click the "Go" menu in the menubar.
  • OS X 10.7 Lion and later only: Press and hold down the "Option" (Alt) key.
  • Click the "Library" item in the menu.
  • Go into the folder named "Application Support" then "Steam".
  • Delete the file named "registry.vdf"

On occasion we will ask you to manually delete your FM caches or preferences. Please follow the instructions below to do so:


Mac OS X (all versions)

  • Open Finder.
  • Click the "Go" menu in the menubar.
  • OS X 10.7 Lion and later only: Press and hold down the "Option" (Alt) key.
  • Click the "Library" item in the menu.
  • Go into the folder named "Application Support" then "Sports Interactive".

To clear everything (preferences, caches, etc)

  • Delete the folder named "Football Manager 2015".

To clear the caches only

  • Go into the folder named "Football Manager 2015"
  • Delete the folder named "Caches"

To clear the preferences only

  • Go into the folder named "Football Manager 2015"
  • Delete the folder named "Preferences"

If you get the error message "The application Football Manager has quit unexpectedly" we may ask you to post the full crash report in an attempt of diagnosing the problem further. Please follow the steps below to do so.

  • On the dialog that says FM quit unexpectedly there will be a button that says either Report... or Show Details (it depends on which version of OS X you are running). Click this button.
  • This should show the full crash information (a lot of text).
  • Select all this text by clicking the mouse and dragging it to select all the text all the way to the bottom of the edit box in the dialog, or clicking the mouse once and using the keyboard to press Cmd+A (Command/Apple key and 'A') to select all the text.
  • Copy this to the clipboard by using the keyboard to press Cmd+C (Command/Apple key and 'C').
  • Go to your webbrowser and to the SI forums.
  • Create a new reply to your thread where you were asked to post the crash report.
  • First type in the following in the new reply: [code]
  • Now use the keyboard to press the keys Cmd+V (Command/Apple key and 'V') (or, alternatively, click the Edit item in the menubar followed by Paste).
  • Then type the following on a new line (after the crash report information that was just pasted into the reply) in your reply: [/code]
  • Finally, post your reply by clicking the 'post' button in your webbrowser. The crash information details have now been posted in a reply to the thread.


We ask that all Mac specific issues be posted in the Mac Specific Issues forum.

 

On occasion you will be asked if you could upload a file, or files, to our FTP server so we can further investigate an issue. Please follow these instructions to do so.

Ideally we would use Finder's built-in FTP support, but unfortunately this only allows FTP access in read-only access and won't allow you to upload anything.

Therefore you need to use another FTP program. We suggest using Cyberduck which is open source and free.

In your FTP client please create connection to our FTP with the following details:

Username: ftp-public
Password: public

Please upload the file as described here.

On occasion you may be asked to upload detailed system information of your Mac to our FTP so we can investigate further and see if we can find the reason for a problem. Please follow the instructions below.

Mac OS X (all versions)

  • Go to Finder
  • Go to "Applications", then unto "Utilities"

Mac OS X 10.6 Snow Leopard

  • Launch "System Profiler"
  • From the "File" menu, click "Save As..."
  • In "Export As" type a file name or leave as default (usually the name of the Mac)
  • In "Where" choose a location or leave as default (usually your documents folder)
  • In "File Format" leave the default, which should be "System Profiler 4.0 (XML)"
  • Click "Save" and let it save the profile (may take a little while)

Mac OS X 10.7 Lion and later

  • Launch "System Information"
  • From the "File" menu, click "Save..."
  • In "Save As" type file name or leave as default (usually the name of the Mac)
  • Choose a location or leave as default (usually your documents folder)
  • Click "Save" and let it safe the information (may take a little while)

Please upload the file you saved to the FTP and let us know where it is and what the name of the file is (if you can, name it to reflect a little bit of the actual problem).

Operating Systems:

  • OS X 10.6.8 Snow Leopard
  • OS X 10.7.5 Lion
  • OS X 10.8.5 Mountain Lion
  • OS X 10.9 Mavericks

Processor: Intel Core 1.8GHz+
Memory: 1 GB RAM
Graphics: Equal to or better than the following:

  • NVidia GeForce 7300 GT
  • ATI Radeon X1600
  • Intel GMA X3100
  • Minimum 128MB VRAM
  • Fully OpenGL 2.0 compliant

Network: Broadband Internet connection
Hard Drive: 3 GB available space

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