Display errors / White Screen

If you get a white screen or display errors when attempting to launch Empire: Total War check that the display drivers for your PC are up to date.

First you will need to identify the make and model of the graphics / sound card and the driver version:

- Click on Start

- Choose Run ( Vista/7 Users – Start Search)

- Type DXDIAG in the Open field

- Click OK

- Click on the Display tabs

The upper left box ‘Device’ shows the make and model of card; the right box ‘Drivers’ shows the driver version number:


After identifying the manufacturer and model, navigate to the manufacturer’s website and search for the latest driver.

Below are the most common video and sound card vendors. If your manufacturer is not listed here please refer to your computer manufacturer for further details.






Creative -

Realtek -


Ensure a clean product installation. File corruption is a common cause of game problems and can be avoided by uninstalling any previous installation of the product from the hard drive. Always use the Uninstall option through the set up program if it has one. 

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